At Silkauraz, managed by Cartcraft Materials Private Limited, we are focused on delivering your orders efficiently and reliably. Here, “we,” “our,” and “us” refer to Cartcraft Materials Private Limited, while “you” and “your” refer to customers using our platform. By placing an order, you accept the terms described in this policy.
We currently ship to all pin codes within India. International shipping is not available at this time. Our goal is to make fashion accessible to every corner of the country.
Once your order is confirmed, it is typically processed within 1 to 2 business days, excluding weekends and public holidays. You will receive an email notification after your order has been processed and is ready for shipment.
Depending on your delivery location and courier services, your order should reach you within 3 to 8 business days.
If the package cannot be delivered due to address issues or recipient unavailability, it will be returned to our warehouse. You may request a re-delivery at any time by contacting us.
For orders that arrive damaged, please notify us within 48 hours and provide photographic proof. Lost shipments will be investigated with the courier partner and either replaced or refunded after verification.
For any shipping or delivery inquiries, contact us at cartcraftmaterialspvtltd@gmail.com. We strive to provide a hassle-free and timely delivery experience for all our customers.