At Silkauraz, operated by Cartcraft Materials Private Limited, we focus on delivering an effortless and reliable shopping experience. This policy outlines how returns and refunds are handled to give you peace of mind while shopping online.
By making a purchase, you agree to the conditions outlined here. We aim to keep the return and refund process simple, transparent, and customer-friendly so that your experience remains enjoyable from start to finish.
Items can be returned if they are in their original condition, unused, and include all tags and packaging. Any product that has been worn, washed, or altered will not be accepted for return.
Return requests must be submitted within 48 hours of receiving your order. Ensuring products remain in their original condition with packaging intact helps us process returns efficiently and fairly.
To initiate a return, email cartcraftmaterialspvtltd@gmail.com with your order ID and the reason for the return. For damaged, defective, or incorrect items, please attach clear photos to speed up the approval process.
Once the request is reviewed, we will send you detailed return instructions. Returns not meeting our policy guidelines may be declined to maintain consistency and fairness.
After receiving your returned item, our team will inspect it to confirm it meets return conditions. Approved refunds will be credited to your original payment method within 5 to 7 business days, and a confirmation email will be sent.
Partial refunds may be offered if the item only partially meets return criteria, such as minor damage or missing packaging. This ensures customers are treated fairly while upholding product quality standards.
If your order arrives damaged, defective, or not as described, contact us within 48 hours of delivery. Include photos or videos to help us assess the issue quickly.
We will guide you through the return process and ensure that the matter is resolved promptly. Our priority is to make sure your experience is smooth and that you are satisfied with our service.
For any questions or support regarding your return or refund, please contact cartcraftmaterialspvtltd@gmail.com.
Our team is dedicated to assisting you promptly and professionally. At Silkauraz, we value your trust and aim to make every shopping experience seamless and reliable.