At Silkauraz, managed by Cartcraft Materials Private Limited, we prioritize providing a seamless shopping experience. “We,” “our,” and “us” refer to Cartcraft Materials Private Limited, while “you” and “your” refer to our customers. This policy explains how you can cancel orders if your plans change.
We aim to make the process simple and straightforward so you can manage your purchases with confidence. Clear steps and timely refunds are part of our commitment to customer satisfaction.
Orders may be cancelled within 24 hours of placement or before they leave our warehouse. To request cancellation, send an email to cartcraftmaterialspvtltd@gmail.com with your order information for verification.
Once approved, refunds will be processed to the original payment method within 5 to 7 business days. This ensures a fast and reliable return of your funds, giving you peace of mind.
Orders that have already been shipped cannot be cancelled. Customers may initiate a return after delivery as outlined in our Return & Refund Policy. This gives you an option to manage your order even after shipment.
Modifications to items or delivery addresses are not available once an order is confirmed. In such cases, canceling the original order and placing a new one is the recommended way to proceed.
We do not offer item or address changes once the order is placed. Any changes must be managed by canceling and reordering within the allowed cancellation period.
This policy ensures order accuracy and prevents delays or errors in delivery. It also helps maintain the integrity of our shipping and processing system.
All cancellation requests should be directed to cartcraftmaterialspvtltd@gmail.com with the order number and details for verification.
Our team will process your request promptly and ensure the refund is completed within 5 to 7 business days. Your satisfaction is our priority, and we aim to make the process smooth and reliable.